Returns & Exchanges

At Black Chicken Remedies, we want you to love your natural skincare journey; if a product isn't right for you, we offer a 30-day return policy for items in original condition. Please note that due to hygiene standards, we cannot accept returns on products that have been significantly used or opened.

1

Initiate Your Request

Contact our customer care team via email with your order number and the reason for your return to receive an authorization code.

2

Prepare Your Package

Securely pack the unused items in their original packaging, ensuring the product is protected to prevent damage during transit.

3

Ship to Remedies HQ

Affix the provided return label or address the package to our warehouse, then drop it off at your nearest authorized postal service.

4

Receive Your Refund

Once our team inspects the returned items, we will process your refund or store credit within 5-7 business days to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing